Chatbot (chatbot) is a software agent that automates and facilitates communication between a company and users through instant messenger, website and application chats. The “smarter” the bot, the more functionality it can take on and more successfully cope with its tasks.
Order serviceThe chatbot communicates with several clients at the same time. Fast and accurate AI responses increase their satisfaction. The software agent can analyze the needs of each user and help develop promotional offers.
Automation with virtual chat partners cuts funding for customer service and support. Bots do not need to eat, drink, sleep or be distracted, and users receive competent answers to their requests in instant messages 24/7.
Smart assistants quickly provide information about products, services and promotions. They integrate with various systems and messengers, analyze and save data. The full set of bot functions directly depends on what tasks the company wants to solve.
* Discounts and bonuses are provided for regular customers. To evaluate all the advantages, test our capabilities for free and get a detailed plan for the implementation of your task, just call or email us.
Cooperation with our agency is the choice of a team of IT specialists with more than 12 years of experience in development. In the Runet rating, we take 1st place in outstaffing in Yekaterinburg and 10th in Russia.
Our employees have sufficient skills to quickly connect to the tasks of the project. You don't have to staff, search, or overburden your team.
Development is carried out according to the project backlog: transparently, continuously and in compliance with deadlines. After each sprint, a report on the solved and open tasks for the next stage is created and sent.
We find out what problems the system should solve for your company. We make a roadmap of the project and draw up an estimate.
We provide all closing documents after testing the bot. We offer cooperation as technical support.
For project development, we form the team independently, but for outstaffing, you can:
The final cost of the services provided depends on the chosen cooperation format.
1. For outstaffing, the cost is calculated using the formula:
Specialist rate × Number of working hours in a month
The minimum rental period is 1 month.
Hourly rate here.
2. If you need an IT specialist on an hourly basis, the cost is calculated using the formula:
Specialist rate × Number of hours worked
In this case, the fixed rate is 2600 RUB/hour.
The first minimum order is 40 hours.
3. The cost of comprehensive development is estimated individually. You provide us with the technical specification, and we provide you with an estimate of the cost.
No technical specification? Let's start with functional requirements and write it together.
Have a technical specification? Great, we can perform an estimate and prepare a commercial proposal within your budget.
Approximate project development cost here.
To get an estimate for your project, submit a request on the website or contact us.
When ordering comprehensive development, we divide the tasks into stages and provide reports for each one. Sprint tracking is conducted in our ERP system. We are ready to connect you to it so you can see the entire workflow.
You monitor the work of the outstaffed employee independently. Connect them to your task manager and introduce them to your reporting system. Each month, we generate and send you our report with data on the specialist's output.
MediaTen is an accredited IT company. All our employees are employed by the agency. Each of them has signed a non-disclosure agreement to ensure the protection of clients' intellectual property.
We could talk at length about our responsible approach and how we ensure the security of information. But to keep it brief, we provide written guarantees of safe cooperation:
We specialize in the development and support of web and mobile products on frameworks.
If you need a multifunctional website, marketplace, portal, CRM/ERP/PRM system, service, application, or chatbot — you are our client.
If you require prototypes and design with UX/UI solutions — contact us.
Need an audit of an existing project or the preparation of a technical specification for development — come to us. We also create content for websites and third-party platforms.
Full list of services here.
1. Fill out the form on the website or send us your request on Telegram. To simplify the introductory stage and move to project estimation, prepare what you have available:
If the request is for support or improvement of an existing web resource, access to the source code will be required (after signing an NDA).
We will process the request within a business day and contact you to clarify the details.
2. We will conduct a preliminary analysis and audit of the product.
3. We will organize an online meeting with you to discuss the project and possible implementation.
After agreeing on the work, we will sign a contract and start executing the tasks.
There are always risks in development that are identified during project analysis and may affect deadlines. Taking these into account, we create sprints with a time buffer. However, some problems cannot be foreseen in advance.
For example, when integrating third-party services via API, there may be issues with their documentation. Also, our clients often have new ideas during development, and implementing them requires additional time.
In any case, we will inform you of any difficulties and suggest solutions. If the delay is our fault, we take full responsibility for the risks.
If you have budget constraints, let us know at the initial stage. We will select the most optimal solution for you.
For example, it is not necessary to implement all the desired functionality of the platform immediately. You can start with developing an MVP—the first version of the product with core functions. Then, gradually refine and expand it in the Time & Material format. This option will reduce the initial costs of launching a working product into production and allow you to pay for development services gradually.
However, we cannot rule out the possibility of exceeding the budget due to the risks described in the previous question.
