The issues related to communication and understanding with clients can be quite challenging. Specialists are not always right in contentious matters, and there are clients who can create difficulties during the development process. That's what we will discuss today.
LAST-MINUTE DEADLINES
To avoid misunderstandings, it's crucial to establish deadlines before the development begins. Knowing these deadlines helps us plan the task's execution and deliver it on time. We create estimates and break tasks down into sprints.
REQUESTING ADDITIONAL FUNCTIONALITY OR DESIGN CHANGES
Similar to setting deadlines, specialists' time needs to be reserved in advance. When assessing a task, final deadlines are set, and developers might be already committed to other clients beyond those dates. To prevent inconvenience for clients and developers, clear communication is essential. Discuss all tasks and allocate extra time for potential revisions.
CONTACTING SPECIALISTS OUTSIDE OF WORK HOURS
This behavior is disrespectful to employees. Everyone, including specialists, has personal time outside of work. We hope clients will respect this boundary and avoid constant intrusion into personal lives.
"I THOUGHT IT WAS UNDERSTOOD"
This phrase can lead to misunderstandings. Developers and designers can't read minds. We're always willing to allocate enough time for communication with clients to ensure that tasks are understood correctly and meet the clients' expectations.
VAGUE COMPLAINTS ABOUT EMPLOYEES
We value client feedback and listen carefully. However, sometimes opinions about a developer are influenced by unrelated factors, not related to the work done.
CONTACTING THE CEO, BYPASSING DEVELOPMENT DEPARTMENT HEADS
Some think that contacting the CEO resolves issues more quickly. However, each person in our company has specific responsibilities. Contacting the wrong person might lead to delays. Our managers are well-informed about individual projects and can address any issues.
BUDGETING ISSUES
It's common for clients to underestimate the cost of work. It's important to plan your budget in advance. Our company operates with weekly or bi-weekly payments (weekly sprints), and we inform our clients of this before we start working.
"I CHANGED MY MIND"
Changing opinions about design work is common. Personal preferences can evolve over time. If you're unsure about a decision, take a break and revisit the work. We'll do our best to ensure your satisfaction.
We aim to break stereotypes by addressing these issues openly. Our goal is to keep our clients happy and find mutually satisfactory solutions.
"THE CUSTOMER IS ALWAYS RIGHT!" – Harry Gordon Selfridge, 1909.
