CRM (Customer Relationship Management) is a management system that promotes a high level of customer service, revenue growth and competitive advantage. It captures data and generates reports on sales, customers, employees, and marketing campaigns.
Order serviceThe CRM system allows to track and manage the entire sales life cycle, including lead generation, deal creation and management, contract and order management.
A CRM system may include marketing automation features such as email campaign management, customer segmentation, strategy development, results tracking, and analytics.
The CRM system is customized to the unique needs and business processes of the organization. It can be supplemented with the growth of the company and integrated with other systems: 1C, e-mail and others.
The CRM system is used to reorganize financial spending on the unnecessary. But they often forget that over time, you have to pay more for rented someone else's software than for your own.
An individual CRM system easily tracks the history of the company's interaction with customers. This makes it possible to develop a personal approach and quickly resolve the conflict.
* Discounts and bonuses are provided for regular customers. To evaluate all the advantages, test our capabilities for free and get a detailed plan for the implementation of your task, just call or email us.
We already have experience in developing CRM systems, so we will save your time by providing our capabilities, skills and the right technology stack.
You can follow the progress of work on our reports, and if you wish, come to our office or contact us in a convenient way. We are for openness in cooperation.
Outsourcing of our specialists saves not only time, but also money that will not be spent on creating your own IT team and renting a third-party CRM.
We get acquainted with your ideas and wishes and based on them we create a list of tasks.
You can be convinced of our choice when communicating with the developers and give a verification
test.
Having passed all the stages of coordinating the project in terms of staff and terms, we conclude a bilateral agreement.
For transparency of cooperation, we provide reports on the work done for the week.
After successful testing of the system, we hand it over to you and sign the closing documents.
For project development, we form the team independently, but for outstaffing, you can:
The final cost of the services provided depends on the chosen cooperation format.
1. For outstaffing, the cost is calculated using the formula:
Specialist rate × Number of working hours in a month
The minimum rental period is 1 month.
Hourly rate here.
2. If you need an IT specialist on an hourly basis, the cost is calculated using the formula:
Specialist rate × Number of hours worked
In this case, the fixed rate is 2600 RUB/hour.
The first minimum order is 40 hours.
3. The cost of comprehensive development is estimated individually. You provide us with the technical specification, and we provide you with an estimate of the cost.
No technical specification? Let's start with functional requirements and write it together.
Have a technical specification? Great, we can perform an estimate and prepare a commercial proposal within your budget.
Approximate project development cost here.
To get an estimate for your project, submit a request on the website or contact us.
When ordering comprehensive development, we divide the tasks into stages and provide reports for each one. Sprint tracking is conducted in our ERP system. We are ready to connect you to it so you can see the entire workflow.
You monitor the work of the outstaffed employee independently. Connect them to your task manager and introduce them to your reporting system. Each month, we generate and send you our report with data on the specialist's output.
MediaTen is an accredited IT company. All our employees are employed by the agency. Each of them has signed a non-disclosure agreement to ensure the protection of clients' intellectual property.
We could talk at length about our responsible approach and how we ensure the security of information. But to keep it brief, we provide written guarantees of safe cooperation:
We specialize in the development and support of web and mobile products on frameworks.
If you need a multifunctional website, marketplace, portal, CRM/ERP/PRM system, service, application, or chatbot — you are our client.
If you require prototypes and design with UX/UI solutions — contact us.
Need an audit of an existing project or the preparation of a technical specification for development — come to us. We also create content for websites and third-party platforms.
Full list of services here.
1. Fill out the form on the website or send us your request on Telegram. To simplify the introductory stage and move to project estimation, prepare what you have available:
If the request is for support or improvement of an existing web resource, access to the source code will be required (after signing an NDA).
We will process the request within a business day and contact you to clarify the details.
2. We will conduct a preliminary analysis and audit of the product.
3. We will organize an online meeting with you to discuss the project and possible implementation.
After agreeing on the work, we will sign a contract and start executing the tasks.
There are always risks in development that are identified during project analysis and may affect deadlines. Taking these into account, we create sprints with a time buffer. However, some problems cannot be foreseen in advance.
For example, when integrating third-party services via API, there may be issues with their documentation. Also, our clients often have new ideas during development, and implementing them requires additional time.
In any case, we will inform you of any difficulties and suggest solutions. If the delay is our fault, we take full responsibility for the risks.
If you have budget constraints, let us know at the initial stage. We will select the most optimal solution for you.
For example, it is not necessary to implement all the desired functionality of the platform immediately. You can start with developing an MVP—the first version of the product with core functions. Then, gradually refine and expand it in the Time & Material format. This option will reduce the initial costs of launching a working product into production and allow you to pay for development services gradually.
However, we cannot rule out the possibility of exceeding the budget due to the risks described in the previous question.
